Delivery Policy
There's no truck, no tracking number, and no customs form. Here's exactly how each product actually reaches you.
Overview
Every product PepsCo sells is digital, which means "delivery" means an email landing in your inbox, an account being activated, or a calendar invite hitting your calendar — not a parcel arriving at your door. This page explains exactly what to expect for each product type.
Delivery method by product
| Product | How it arrives | Typical timing |
|---|---|---|
| Digital Services Credit Pack | Email with credit balance & task request form | Instant |
| Online Consultation | Email with calendar booking link | Instant booking link, session at scheduled time |
| Software License | Email with license key & download link | Instant |
| Digital Download Bundle | Email with secure download link | Instant |
| Membership Access | Account created automatically, login emailed | Instant |
| E-Learning Course | Course platform account & login link emailed | Instant |
| Cloud Storage Plan | Account provisioning email with setup steps | Instant to 5 minutes |
| Virtual Event Pass | Confirmation email; join link sent 24h and 1h before | Instant confirmation; event at scheduled date |
| Premium Subscription | Features unlocked on existing or new account | Instant |
| Creative Assets Pack | Email with access link to the asset library | Instant |
Delivery timing
Across the last 12 months, our average delivery time for instant products is 9 seconds from successful payment. In rare cases — high traffic, an email provider delay, or a payment that needs manual review — delivery can take up to a few hours. If you haven't received anything after 30 minutes, check your spam folder first, then contact support.
Time zones for live events
The Online Consultation and Virtual Event Pass both involve scheduled, live components. Booking links and event times are shown in your local time zone based on your browser settings wherever possible; confirmation emails also state the time in UTC to avoid any ambiguity. Recordings are made available afterward for both products in case the live time doesn't work for you.
Missing or failed delivery
If an order confirms but the access email never arrives:
- Check spam, promotions, and any email filters tied to "pepsco.store."
- Wait 30 minutes — occasional delivery delays happen, especially right after a large product launch.
- Email support@pepsco.store with your order number. We'll resend manually, usually within the hour during support hours.
If a product genuinely cannot be delivered (for example, a technical incompatibility that can't be resolved), you're covered under our refund policy.
No physical shipping
PepsCo does not ship anything physically, anywhere. There are no shipping costs, no customs forms, no delivery addresses to provide, and no carrier tracking numbers — for any product in the catalog, in any country.
Contact us
Delivery issues: support@pepsco.store. Include your order number for the fastest fix.
Didn't get your access email?
Send your order number to support — most issues are fixed within the hour.